• Recruitment Operations Manager

    Job Locations CA-ON-Toronto
    Posted Date 6 days ago(2/12/2019 9:38 AM)
    # of Openings
    Human Resources
  • Overview



    Who is WilsonHCG?

    WilsonHCG is a global talent solutions leader that operates on the principle of providing true partnership to its clients. Delivering business-impacting talent solutions – including recruitment process outsourcing (RPO), talent consulting, contingent workforce solutions and executive search – WilsonHCG is transforming its clients’ businesses through their talent. Founded in 2002, the global headquarters is located in Tampa, Florida, with the EMEA headquarters in London and Canada headquarters in Toronto. Our global capabilities span six continents and more than 35 countries. While maximizing our clients’ talent acquisition process is essential, WilsonHCG recognizes the relationships we develop lead to the results our clients realize.

    Better People, Better Business.®

    For more information about WilsonHCG, visit www.wilsonhcg.com.


    Working for WilsonHCG:

    WilsonHCG has been recognized as a winner of Glassdoor’s 2015 Employees’ Choice Awards, honoring the top 50 Best Places to Work in the United States with fewer than 1,000 employees. Additionally, we’ve been recognized as a best place to work by numerous regional publications.

    Our people define us. Human capital is our business, so we know it’s the people who make the difference. WilsonHCG’s team is top-notch. We strive to create an energetic and collaborative work environment to cultivate growth and innovation because that’s what leads to happy employees, and a strong, successful company.

    At WilsonHCG, you’re more than an employee – you’re a contributor. As an innovator in the industry, we rely on the collaborative efforts of our employees to chart where WilsonHCG is headed next. Our team is comprised of the best in business, pioneers who are driving innovation in the talent space.

    For an inside look into our company culture, check out #WilsonHCGlife.


    Benefits of Working at WilsonHCG:

    WilsonHCG offers an attractive benefits package to employees, including comprehensive health, dental and vision plans. WilsonHCG’s 401K program is offered to employees with three months of service. Compensation is competitive and WilsonHCG offers opportunities for a bonus based on performance. WilsonHCG employees enjoy a generous amount of paid time off (PTO) available for use in their first year of service.

    WilsonHCG is an equal opportunity/affirmative action employer. M/F/D/V


    The Recruitment Operations Manager at WilsonHCG is a client-facing, solution-oriented and strategic partner to Recruiters, clients and the CRM internal team. The ROM has responsibility for the successful and direct management of a team of Recruiter(s). With responsibility to achieve and exceed recruiting goals and year over year performance, the ROM leads a team of Recruiters who identify and qualify top talent for client partnerships. The Recruitment Manager will partner closely with delivery clients and recruiters to develop an in-depth understanding of assigned positions to create a strategy to target passive and active job seekers. In this role, the ROM acts as an industry expert in market trends, sourcing techniques and networking. Leading by example, the manager of the team will determine weekly / monthly goals for Recruiters and drive team’s performance to meet and exceed these goals. Coaching, mentoring and training facilitation are core responsibilities for the Recruitment Manager. While this role has managerial responsibilities, the ROM carries out Recruiter responsibilities by managing their own assigned requisitions.


    The Recruitment Operations Manager primary duties include but are not limited to:

    • Responsible for supporting the mentoring, coaching and development of team, recognizing strengths and weaknesses, as well as building out performance improvement plans.
    • Manage and lead a team of Recruiters, driving performance results across assigned account(s).
    • Act as a consultative business partner by knowing the labor market and client’s business industry in order to provide exceptional sourcing consulting strategies.
    • Recruiting operations focused to include but not limited to: daily/weekly/monthly/quarterly goals, build out individual recruiter equations, make agile adjustments to goals.
    • Handles all direct employee issues and processes, including ongoing performance management, appraisal process, and development planning.
    • Full ownership of comprehensive reporting to Sr Leadership.
    • Full understanding of contract details, P&L and account logistics in order to successfully manage team and direct their focus appropriately.
    • Ensure team is educated on their metrics as it relates to the current SLAs outlined in the SOW and the impacts of missing or meeting those targets as it relates to the recruiter performance.
    • Strategically forecast resourcing needs, proper allocation resources and requisition assignments to ensure high level of customer service and support.
    • Monitor and measure client satisfaction, responding with urgency when situations arise and taking proactive steps to ensure high level of productivity.
    • Foster a high performance culture across team(s).
    • Ability to identify and prioritize short and long term goals as it relates to the account and recruiter’s desk.
    • Maintain data integrity by auditing the team’s metrics, process adherence and administrative compliance on a weekly basis, at minimum.
    • Determine and communicate weekly goals to sourcing team members as applicable.
    • Strong partnership and collaboration with CRM as well as members of Sr Leadership, Clients and external partners.
    • Must be able to not only report the metrics but also need to be able to analyze the data and communicate to the team regarding successes, challenges, areas of opportunity, etc.
    • Other duties, as assigned.



    • Excellent communication and ability to clearly set expectations and objectives
    • Strong time management, organization and attention to detail skills
    • Ability to develop and present recruiting strategy plans for delivery clients and execute across team
    • Successfully manage through metrics
    • Solid business knowledge in multiple industries and displayed business acumen at all levels within client relationship
    • Demonstrate agility by working in a fast paced environment with ever changing demands
    • In-depth understanding of multiple recruiting platforms and ATS databases
    • Expert in attracting talent through social media, alumni and social networking, Boolean strings, direct / cold call sourcing, traditional and creative sourcing methods and targeted referrals
    • Previous and proven leadership / supervisory experience in RPO or Staffing industry preferred
    • Bachelor Degree or equivalent work experience


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